NZQA Code of Practice Compliance



The Tertiary and International Learners Code of Practice supports the wellbeing and safety of learners in Aotearoa.

As an NZQA Accredited Provider, it is our goal to ensure that Air New Zealand Academy of Learning meets its requirement of disclosure for prospective and current students, their families, and their communities. In line with this, we ensure that measures are implemented to ensure that:

  • Learners’ wellbeing and safety practices are reviewed to maintain a supportive and secure environment for all learners. 

  • Learners experience a physically safe, inclusive, and supportive learning environment that is responsive to the needs of all learners, where they are encouraged to engage and participate. 

  • Learners have access to clear, relevant information and services to support their physical and mental health and well-being, and we provide timely assistance when needed. 

  • The voices of our learners are heard and integrated into decision-making processes, ensuring their perspectives are respected and valued in all areas of student support. 

  • Learner complaints and disputes are addressed promptly and appropriately, with a clear process for resolving issues to ensure a fair and respectful resolution. 

  • Learners are supported to transition successfully into workplace experience, progress in their learning, and develop the knowledge, skills, and experience they need for future career opportunities. 

  • Learners experience an inclusive learning environment where they are respected, free from racism and discrimination, and able to connect with social and cultural networks that support their identity. 

  • The mana of learners is upheld by ensuring they are treated with dignity and respect, their cultural and personal identities are valued, and their voices are incorporated into decisions around student support services. 

    A self review of our performance against the 4 compulsory Outcomes of The Code yielded the following results:
    Outcome 1: A learner wellbeing and safety system - Implemented
    Outcome 2: Learner voice - Implemented
    Outcome 3: Safe, inclusive, supportive, and accessible physical and digital learning environments - Implemented
    Outcome 4: Learners are safe and well - Implemented

 

External Evaluation and Review

Air New Zealand Academy of Learning is assessed by NZQA every four years and awarded a category based on their evaluation of our educational performance and capability in self-assessment.
The category awarded is based on NZQA’s level of confidence in the Academy of Learning. The categories are numbered from one (highest) to four: (lowest)

  1. Highly confident
  2. Confident
  3. Not yet confident
  4. Not confident

You can find our latest NZQA’s latest Report of External Evaluation and Review HERE

 

Student Wellbeing

Our Christchurch learning base has full-time Student Support available during business hours Monday- Friday, and at all other times for emergencies only. Student Support will visit the Auckland learning base regularly and hold a student meeting each month. Whilst not based in Auckland, Student Support is always available for help and advice via phone, text or email.
Student Support is available to assist you with questions relating to accommodation, transport etc. and will also assist domestic students with questions relating to student loans and allowances.
If there are any issues affecting your study, please feel free to discuss them confidentially with Student Support.If you have a known learning difficulty, you need to discuss the details at the beginning of your training with Student Support. This is so we can ensure you are not disadvantaged during your training.

 

Complaints Process

Air New Zealand Academy of Learning operates a comprehensive formal complaints procedure. If you feel you have not been fairly treated by Air New Zealand Academy of Learning. If you feel you have not been fairly treated by Air New Zealand Academy of Learning, you should:
  • Approach the staff member closest to the problem in the first instance (with support if appropriate). This may lead to a quick resolution.
  • If the issue cannot be resolved informally, you may submit a formal complaint. You can submit your complaint by writing (an email is fine) to the
    Training Manager
  • Once a complaint is received, we will acknowledge it as soon as possible and begin an investigation.
  • We aim to resolve all complaints promptly and fairly.
  • We may need to request additional information or clarification from you or other parties involved. 
  • After the investigation, you will be provided with a clear outcome, including any actions taken to resolve the issue. We strive to ensure that all complaints are dealt with in a way that is transparent, fair, and consistent with our commitment to learner well-being and safety. 


If you are unable to satisfactorily resolve any complaint through the Air New Zealand Academy of Learning grievance process, students can contact the New Zealand Qualifications Authority.

  • NZQA is a government organisation. They can provide an independent assessment of your complaint and will either investigate your concerns or advise you what you can do next.

Domestic Students
If you feel Air New Zealand Academy of Learning isn't complying with the Code of Practice or if you have a financial or contractual dispute that has not been satisfactorily resolved through our internal process, you may wish to escalate your complaint to NZQA. More information can be found at NZQA Learner Complaints

International Students
iStudent Complaints is available to help you resolve financial or contractual disputes with your education provider. There is no cost for this service. iStudent Complaints is an independent service with experience in helping people to resolve disputes.
 

Yearly Review of Formal Complaints and Critical Incidents

2024: No formal complaints or Critical Incidents were reported

Compliance Notices

Air New Zealand has not been issued any compliance notices or deficiencies from the code administrator.

Success stories

Daniel Cornwall - RNZAF

'...I found the course to be very enjoyable and it helped me learn a whole lot about the industry of which I had zero experience in. This then helped me to decide what paths I wanted to head down and kick started my career in aviation. The instructors were very knowledgeable in their subjects, and also provided a lot of guidance for when it came to job hunting. I would recommend the course to anyone wanting to get started in the Aviation industry, and you end up with some good mates along the way too."

Joel Tomasi - Canterbury Aero Club/IAANZ

"During the 36 week course, I gained knowledge and hand skills that prepared me for the next step in becoming an Aircraft Engineer. With world class facilities and passionate tutors, my learning experience was second to none. The subjects covered, both theory and practical, were structured in an effective way that made learning not only fun but captivating. I would highly recommend Air New Zealand Academy of Learning to anyone looking to pursue a career in Aircraft Engineering.

Mekdim Tesfaye - Air New Zealand Trainee

My time at the Air New Zealand Academy of Learning was both exciting and challenging. I found that the engineering skills and knowledge I gained was not only useful in the aviation industry but could also be adapted to a wide range of other industries.

Oliver Compton - Air New Zealand Trainee

Firstly, I’d just like to highlight that being part of an organisation that train’s it’s own people and invests in their future from day one is something extraordinary. If you’re considering joining the Academy of Learmning for your studies, in my opinion there is no competition when it comes to beginning your exciting career in Aviation. The people I met and spent time with through my course, I would consider lifelong friends and the support from instructors has continued right through into my traineeship.

Most if not all things in life are a result of the environment that you put yourself in and your attitude. The instructors went over and above to ensure I was on the right track and I feel it is this that I appreciate most. The training and guidance I received from the Academy of Learning geared me well for the job interview and subsequent full time traineeship I find myself in now.

I have no hesitation in the advocacy of the Air New Zealand Academy of Learning, for it is hands down the best place to start for not only the world of opportunity that is Air New Zealand, but any aviation based career.

Scott Samuels - Air New Zealand Aircraft Engineer

The Academy of Learning was an excellent experience for me. The Instructors are second to none, combining their personal industry knowledge with the learning syllabus, as well as having access to aircraft onsite made for a really fun hands on learning environment. Being able to disassemble, inspect and reassemble a functioning air cooled engine was a highlight for me, as well as working in teams with my peers who become great friends over the course duration. I've been able to apply a lot of the things I learnt over the course in the industry and feel it was an awesome foundation to prepare me for my traineeship and building my career.

Tengku "Ika" Zulaikha - Air New Zealand Trainee
My best reasons for recommending the program are the experience of the instructors, the diversity of the students and the quality of the course materials as well as the training aids. I can honestly say that I have gained more knowledge and skills than I expected when I first enrolled. While the curriculum of program is not easy, it is structured very well, not only to introduce students to the aviation industry but also to prepare them for the work environment.
Tyler Nelson - Air New Zealand Aircraft Engineer

My time at the Academy of Learning was an adventure. The course covered a wide variety of topics and each has helped me to progress further with my career at Air New Zealand. The instructors were professional and knew their topics with extensive experience including some shared funny moments. Above all I found them very helpful and encouraging. My group was a mix of international and domestic students and I made many friends that I still keep in contact with all over the world and at home. During the course, your group becomes like a family away from home and I can honestly say that it was one of the best families you could wish for. Without my time at the Academy of Learning, I would not be in my current position at Air New Zealand and I would not be the person I am without it.